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Senior Manager - Customer Service, Logistics Distribution and Supply Chain, Mumbai Suburban:* Create a "Customer Service Culture" delivering quality service and improved customer satisfaction* Drive performance within the team by exceeding Quality promises and KPI deliverables* Review customer survey results and implement measures to improve customer satisfaction* Identify and communicate areas of concern / proposals to enhance the current business processesto the Regional Customer Service / Business systems teams* Coach and develop a team of motivated individuals through regular performance reviews and 121discussions* Promote the application of company standards and ensure the documentation of local manuals andguidelines, where applicable* Ensure QEM principles are followed and promoted within department* Identify training needs and ensure all team and functional training requirements are recorded andfulfilled* Participate and support the global/regional projects related to Customer Service* Assist in the rollout and drive the usage of new and existing product offerings by the company* Participate in cross-functional Area meetings, discussing solutions for daily problems involvingother teams
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